Inquiry:

Send us inquiry through email, whatsapp, wechat, Alibaba or company website for a machine quotation. Better to provide the minimum and maximum product dimensions which need to shrink pack.

Reply:

Fast reply within 1 hour. Recommend the suitable machine with details specification and quotation. Emergency or holiday greeting by telephone.

Customize Machine:

Provide machine solutions with detailed drawing according to customer special products requirements. Design the machine dimensions for different factory space. Video call meeting to help customer confirm the machine details.

Preparation before Placing Order:

Confirm machine quotation content. Support sample test video. Arrange a business trip for factory visiting.

Confirm Order:

Confirm the terms of payment and bank details. Confirm the time of shipment. Confirm the free spare parts and suggest purchase parts. Arrange deposit.

Production:

Start machine production once received the deposit. Update production progress to customer on time.

Quality Control:

High quality control for each step, ensure machine with good quality. Provide machine photos and test videos after finished production. Arrange quality inspection by third party if needed.

Shipment:

Balance payment confirmation. Provide photos and videos when do wooden cases package. Confirm shipping agent and shipping detailed information.

Goods Tracking:

Follow up the shipping information and inform customer in time. Send the shipping documents in time. Confirm customer receiving the machines.

Installation:

Provide English operation manual and video for guidance. Inform customer prepare the necessity in advance. Allow video call guidance. Send engineer overseas service if needed. Follow up the machine installation until it finished.

Feedback:

Send picture or video feedback after machine use few days

Further Cooperation:

Provide after sales service with a quick response. Send spare parts with DHL courier. Check our website for the new machines.